Who We Are
Infinite Q Graphics (Pty) Ltd is a graphic design, web and system development company based South Africa. We are committed to protecting your privacy and processing your personal information lawfully, transparently, and securely in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
Contact Details
If you have any questions or wish to exercise your rights, please contact us at:
Email: info@iqgraphics.co.za
Phone: +27 (69) 945 8314
Address: 408 Ga Dikgale, Polokwane, Limpopo, South Africa
Categories of Data
We may collect the following information directly from you:
- ✓ Identity & Contact: Full name, company name, email, phone number, physical address.
- ✓ Financial: Billing information (processed via secure payment gateways – we do not store credit card details).
- ✓ Project Data: Design briefs, feedback, files you share with us for the purpose of providing services.
- ✓ Technical: IP address, browser type, device information (collected via cookies – see our Cookie Policy).
We only collect information adequate, relevant, and not excessive for the specific purpose (minimality principle).
Purpose & Lawful Basis (POPIA Section 11)
- ✓ To provide services: Performance of a contract (design, development, support).
- ✓ To communicate: Respond to inquiries, project updates, invoices. Legitimate interest.
- ✓ Direct marketing: We only send promotional emails if you have given your express, written opt-in consent. No pre-ticked boxes. [citation:1]
- ✓ Legal compliance: Retaining records as required by South African law.
Consent Is Required
In line with the April 2025 Amended POPIA Regulations, we will only send you electronic marketing communications if you have expressly requested or consented in writing. [citation:1]
You may withdraw your consent at any time by email or contacting us directly.
We Do Not Sell Your Data
We may share your personal information only with trusted third-party operators who assist us in running our business, subject to strict written agreements:
Where we transfer data outside South Africa, we ensure the recipient country has adequate protection or your consent is obtained. [citation:4]
How We Protect You
We implement reasonable technical and organisational measures to secure your personal information against loss, unlawful access, or damage. Our website uses SSL encryption.
Breach notification: If a security compromise occurs that may adversely affect you, we will notify you and the Information Regulator as soon as reasonably possible, as required by POPIA Section 22. [citation:4]
You Have Control
Under POPIA, you have the right to:
To exercise your rights, email our us at info@iqgraphics.co.za. We will respond within 30 days.
How Long We Keep Data
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law (e.g., SARS record-keeping). When no longer needed, we securely delete or de-identify it. [citation:8]
Special Protection
We do not knowingly collect personal information from children under 18. Where we require a minor’s information for a legitimate purpose (e.g., youth design program), we obtain prior consent from a competent person (parent/guardian). [citation:5]
Your Browser Choices
Our website uses essential and analytics cookies. Non-essential cookies are only placed after your explicit opt-in consent via our cookie banner. You can manage preferences at any time. [citation:5]
See our Cookie Policy for full details.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted here with the effective date.